Privacy Policy

We understand the importance of our legal and moral responsibility in respecting your privacy and appropriately taking care of any personal data we may hold about you.

If you have any queries regarding personal data held by Black Country Industrial Cluster, please get in touch by using the contact details in our website footer, or emailing . You can also contact us to ensure your personal data is up to date and relevant.


About our Privacy Policy

In line with the General Data Protection Regulation (GDPR), the following policy explains how we collect, store and use personal data when:

  • You visit the Black Country Industrial Cluster website –
  • You enter into a dialogue or transaction with us
  • We are processing data in accordance with the services we provide

This policy only covers your personal identifiable information on this website and the personal data that we process. Throughout our website, there are may be links to third party sites beyond our control and we suggest that you always check the privacy policies of these sites before using them.

By visiting this website, and in providing any personal data about yourself to us, you are confirming that you have read, understood and accepted our policies and practices. If you are at all uncertain about any aspect of our policies and practices, please contact and refrain from using this website.


How we use your personal information

Collecting specific, relevant personal data is a necessary part being able to provide you with any membership services you may request from us or in providing services to our customers.

  • We only use your personal data for the legitimate purpose for which it was collected in a fair, secure and transparent manner.
  • We will never use your personal data for any other purpose unless you have clearly agreed to it, or it is necessary for legitimate interests.
  • We do not sell or rent personal data to third parties.

Where we collect personal data from you directly, we’ll provide this privacy policy at the time we collect the personal data from you.  Where we receive your personal data indirectly, we will provide this privacy policy when we first contact you or within a month, whichever is earlier.

We will only provide this privacy policy to you once, typically at the start of our relationship with you as a data controller. If this privacy policy is updated, we’ll provide you with details of the updated version. Copies of our current privacy notice are available on our website or by emailing


Protecting your Privacy

Black Country Industrial Cluster is committed to respecting your privacy and safeguarding your personal data. We always aim to treat personal data with respect, keeping it safe and secure.  We do not sell or rent personal data to third parties.


What personal data do we collect?

You will be asked for personal data such as your name, telephone number,  address and email address when you register, make an enquiry or order membership services from us.

Where appropriate, we may use your personal data to:

  • Enter into, or perform, a contract or arrangement.
  • Comply with a legal duty.
  • Remember your preferences e.g. opting out of marketing communications, or for our own legitimate interests (such as marketing, internal record keeping, market research or to improve our membership services) - provided your rights don’t override these.

This may include:

  • Providing you with industry related news/research reports.
  • Letting you know about events, funding opportunities or membership services in which you may be interested.
  • Informing you about changes and improvements to our services and to this website.
  • For profiling and research purposes.


Keeping your data secure

We take all appropriate steps to protect the security of your personal data.


Rights regarding accessing your personal data

Under GDPR, it is your right to request access to the data we hold about you if desired. If you wish to do this, please submit a request by mail to

We will:

  • Tell you whether any of your personal data is being processed by us.
  • Provide a description of the personal data and the reasons it is being processed, and whether it will be given to any other organisations.
  • Provide you with a copy of your personal data and, where available, the source of the data.
  • Provide the information within the prescribed 1-month period allowed, however, should the request involve complicated data flows across multiple systems, this time period could be extended, but we will always contact you at the point a request is raised to confirm timescales.

The right to be forgotten

You also have the right to have your personal data either erased or anonymised, which is commonly referred to as the right to be forgotten.

To submit a request, please email

We will

  • Assess what, if any, of your personal data is covered by the right to be forgotten.
  • Explain to you the reasons for any personal data held by us not being subject to the right to be forgotten, for example where its retention is required by law.


Transfer of data

We only currently store personal data within the European Economic Area (EEA). If one of our subcontractors (such as a payment processor) needs to transfer it outside of the EEA, we will take steps to make sure there are adequate levels of privacy protection and you will be notified of this within your privacy notice.


How we use data for marketing

Opting-in or out of marketing communications

You can opt-in and opt-out of receiving email communications alerting you to news and offers at any time. To do this, simply email



In order to provide you with an optimal experience on the website, we need to place small text files, or 'cookies', on your computer.

Cookies used on the website:

  • We mainly use ‘session’ cookies which only exist for the time you’re using the site. They’re used to perform functional tasks such as remembering that you are logged in as you move from page-to-page, or to pre-load your personal details into forms.
  • We also track cookies anonymously to fuel our site analytics and learn how to improve your experience of the website and hone the relevance of our products and services.
  • It’s essential to use cookies within marketing emails to track open rates and other performance indicators – again, so that we can continually improve the relevance of the communications you receive.
  • We may use third-party analytics services on our website, such as Google Analytics. The information we obtain through the website may be disclosed to or collected directly by these services. To learn more about Google Analytics, please visit To opt-out of Google Analytics, please visit

You can set your browser to reject all cookies. If you do this, please keep in mind that certain areas of this website may not be able to function as designed. We recommend choosing a browser setting that rejects third-party cookies but continues to allow benign, functional ones that power some elements of the website.

You can find more information about the individual cookies we use and the purposes for which we use them on our Cookie Policy page



Black Country Industrial Cluster, our brand logos and contents of this website (including text, design and graphics) are unregistered trademarks and copyrighted materials of Black Country Industrial Cluster Ltd. All rights are reserved.


Changes to this policy

This Privacy Policy may change at any time, so you may wish to check it each time you visit our website. This policy was last updated on 07/11/2023